Terms and Conditions EZSpin – Platform Usage Guidelines

01 Introduction & Acceptance of Terms

Welcome to ezspin. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and ezspin ("Platform", "we", "ezspin"), operating through the website ezspin.live.

By registering an account, making a deposit, or using any service provided by ezspin, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Ezspin reserves the right to modify or update these terms at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

02 Member Eligibility & Account Registration

To register and use ezspin services, you must meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Are acting on your own behalf and not on behalf of any third party.
• Never been declared bankrupt or currently undergoing bankruptcy proceedings.
• Not listed on any prohibition list issued by any relevant regulatory body.
• Have full legal capacity to enter into binding agreements.

Each user is only permitted to register one account only. Registering multiple accounts by the same individual is strictly prohibited and may result in the freezing of all associated accounts as well as the forfeiture of all balances and wins.

During the registration process, you are required to provide accurate, complete, and up-to-date information. ezspin reserves the right to request identity verification documents (KYC) such as a national ID, passport, or other supporting documents at any time to verify your account details.

03 User Account & Security

You are fully responsible for all activities that occur under your ezspin account. This includes all wagering, financial transactions, and communications conducted through the account.

• Keep your password secure and do not share it with anyone.
• Enable two-factor authentication (2FA) for an added layer of protection.
• Log out of your account after every session, especially when using a shared device.
• Contact ezspin support immediately if you suspect your account has been accessed without authorization.

Ezspin shall not be liable for any losses arising from unauthorised access caused by a user's negligence in safeguarding their login credentials. The ezspin team will never request your password or sensitive information through any communication channel.

04 Deposits & Withdrawals

Ezspin supports a range of payment methods suited for users in Malaysia, including FPX, bank transfers (Maybank, CIMB, Public Bank, RHB), and digital wallets such as Touch 'n Go eWallet. All deposits are processed instantly upon confirmation from the payment provider.

Deposit Terms:

• The minimum deposit amount is RM 20 per transaction.
• All deposits must be made using a payment method registered under your account name.
• Ezspin does not accept deposits from third parties or unidentifiable sources.
• If a deposit is not credited within 10 minutes, please contact our live chat support with proof of payment.

Withdrawal Terms:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed only to the registered and verified bank account held in your name.
• Accounts that have completed the KYC verification process will enjoy withdrawals in under 15 minutes.
• Ezspin reserves the right to request additional documents before processing withdrawals that exceed certain limits.
• Any failed withdrawal resulting from incorrect bank account details is entirely the user's responsibility.

05 Bonuses, Promotions & Wagering Requirements

Ezspin offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. Each bonus is subject to specific terms stated on the Promotions page.

The general terms that apply to all ezspin bonuses are as follows:

• Each bonus has a minimum wagering (rollover) requirement that must be met before wins can be withdrawn.
• Bonuses cannot be combined with other offers unless explicitly stated.
• Ezspin reserves the right to void any bonus obtained through improper means or system exploitation.
• The validity period of each bonus is stated in the respective promotional offer and cannot be extended.
• Unused bonuses will expire automatically after the specified period.
• Each player is entitled to the welcome bonus once only, per account, per IP address, and per device.

06 General Game Rules

All games offered on the ezspin platform — including slots, Live Casino, Fish Shooting Games, and sports betting — operate using a random number generator (RNG) certified by an independent verification body. This ensures every game result is fair and cannot be manipulated.

• Game results displayed on screen are final and cannot be disputed unless a verifiable technical failure has occurred.
• In the event of an internet connection disruption during an active game, the game outcome will be recorded based on ezspin's server data, which shall be considered final.
• Wagers placed cannot be cancelled once a game has started.
• Ezspin reserves the right to void or suspend any wager if there is evidence of fraud, technical error, or system anomaly.
• For sports betting, postponed or cancelled events will be settled in accordance with the rules of the respective sports provider.

07 Prohibited Activities

Ezspin users are strictly prohibited from engaging in the following activities:

• Money laundering or any illegal financial activity conducted through the ezspin platform.
• Using automated software, bots, or scripts to play or place wagers.
• Exploiting any bugs, errors, or technical vulnerabilities in the ezspin system.
• Colluding with other players to manipulate game outcomes.
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.
• Abusing the bonus or promotion system, including the use of another person's credit card.
• Spreading false or misleading information about ezspin to the public.

08 ezspin Liability Limits

Ezspin provides its platform "as is" and makes no guarantee that the service will be free from interruptions or errors. To the extent permitted by law, ezspin shall not be liable for:

• Indirect or consequential losses arising from the use of the platform.
• Service disruptions caused by factors beyond ezspin's control, such as internet infrastructure failures.
• Losses resulting from unauthorized third-party access to a user's account.
• Financial decisions made by users based on information obtained through the platform.

In all circumstances, the maximum total liability of ezspin to any user shall not exceed the net deposit amount made by that user in the 30 days prior to the claim.

09 Account Closure & Suspension

Ezspin reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any part of these terms and conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the specified timeframe.
• A request from the user themselves to close the account.
• Instructions from the relevant regulatory body or authorities.

Users who wish to voluntarily close their account may do so by contacting the ezspin support team. Any valid balance will be returned to your registered bank account once all required security checks have been completed.

10 Amendments to These Terms

Ezspin reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon being posted on this page.

We will endeavor to notify users of significant changes via in-platform notifications or email to the registered address. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest version of the terms.

Continued use of the ezspin platform after any amendments are published constitutes your acceptance of and agreement to the updated terms.

11 Disputes & Complaint Process

Ezspin is committed to resolving disputes in a fair and transparent manner. If you have any complaint regarding our games, transactions, or services, please follow the procedure below:

1. Contact Live Chat Support — Describe your issue clearly. Our team will attempt to resolve straightforward issues within 24 hours.
2. Submit a Written Complaint — If the issue cannot be resolved via live chat, submit a written complaint to the official ezspin email along with any relevant supporting evidence.
3. Internal Review — The ezspin management team will review the complaint within 5 working days and provide a final decision in writing.

All decisions made by ezspin following an internal review process are final and binding on both parties. ezspin is committed to ensuring every complaint is handled transparently and fairly.

12 Contact Us

If you have any questions regarding these terms and conditions or require further clarification on any section, the ezspin team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the ezspin platform.
• Support Email: [email protected] (response within 24 working hours).
• FAQ Page: Refer our FAQ page for answers to frequently asked questions.

We value every piece of feedback and inquiry from ezspin members, as it helps us continually improve the services we offer.